Privacy & Policy

At Him Exped, we understand that embarking on an adventure is not just about reaching a summit or exploring new trails—it is about trust, safety, and a sense of security at every step of the journey. We believe that protecting your personal information is as important as ensuring your physical safety during treks and expeditions. Every detail you share with us—whether through our website, mobile application, social media channels, or offline registration forms—is handled with the highest level of responsibility and care.

This Privacy & Data Usage Policy outlines how we gather, use, store, and protect your data. The information we collect may include personal details such as your name, contact information, booking history, emergency details, and preferences, all of which enable us to create safer, more personalized, and more fulfilling experiences. We also collect limited technical data, such as device type and browsing activity, to help improve navigation and optimize our services.

Your information allows us to coordinate with guides, vendors, and safety partners, ensure quick response in emergencies, keep you updated about your bookings, and share relevant offers or trek recommendations. We are committed to never selling your information and only share it with trusted partners when necessary to deliver our services.

By engaging with Him Exped—online or offline—you place your trust in us, and we honor that trust with robust data security, transparent communication, and respect for your privacy. By continuing to use our platforms, you acknowledge and consent to the practices described in this policy.

1. Information We Collect

To provide safe, reliable, and personalized experiences, Him Exped collects information from you at various stages—when you visit our website, register for an expedition, engage with us on social media, or communicate with our team. This data enables us to ensure your safety in the outdoors, comply with legal requirements, enhance our services, and offer tailored experiences. The information we gather may include, but is not limited to, the following:

• Personal details: Full name, age, gender, contact number, email address, postal address, and identification documents (such as passport, Aadhaar, or government-issued ID when required for permits or safety checks).
• Emergency & health information: Medical history, allergies, dietary preferences, blood group, insurance details, emergency contacts, and fitness declarations, which are crucial for trek safety and medical preparedness.
• Booking & transaction data: Payment details, billing addresses, invoice history, vouchers, cancellations, refunds, and participation records for treks, expeditions, or training sessions.
• Technical & usage data: Device type, operating system, IP address, browser type, location data, cookies, browsing behavior, session activity, and log files to optimize website functionality and improve user experience.
• Visual & media content: Photographs, videos, testimonials, or feedback provided voluntarily, as well as media captured during treks and events that may feature you individually or as part of a group.
• Social & communication interactions: Information shared with us via WhatsApp, social media platforms, live chat, emails, surveys, feedback forms, or customer service calls.
• Preference & behavioral data: Trekking interests, destination preferences, activity choices, past participation, and engagement patterns to help us recommend suitable adventures.
• Legal & compliance information: Signatures, consent forms, waivers, or declarations submitted before joining expeditions to meet regulatory or insurance requirements.

We collect only the information that is relevant for safety, operations, and improving your overall experience. Sensitive data is gathered with your explicit consent and stored securely in compliance with applicable privacy laws.

2. How We Use Your Information

At Him Exped, the information you share is used only with the purpose of enhancing your safety, improving your adventure experience, and ensuring smooth operations. We do not misuse or sell your data. The ways we use your information include, but are not limited to:

• ✔ Safety & emergency response: To assess fitness, prepare for medical needs, alert emergency contacts, and act quickly during unforeseen situations on treks or expeditions.
• ✔ Operational coordination: To share only necessary details with trek leaders, guides, medical teams, local partners, or transport providers who assist in delivering your expedition.
• ✔ Communication & alerts: To contact you for booking confirmations, safety advisories, weather updates, schedule changes, product recalls, or other service-related notifications.
• ✔ Personalization: To recommend treks, destinations, and programs based on your past bookings, expressed interests, or activity level.
• ✔ Media & content usage: To capture, store, and publish photos or videos taken during events for promotional or community-building purposes, while ensuring due credits are given.
• ✔ Marketing & promotions: To send newsletters, festival offers, new trek announcements, discounts, and updates about future expeditions. You may opt out of these communications at any time.
• ✔ Customer engagement: To organize surveys, contests, feedback drives, loyalty rewards, and referral programs that enhance participation and community spirit.
• ✔ Service improvement: To analyze booking trends, navigation behavior, feedback, and analytics data for optimizing our website, safety processes, and adventure offerings.
• ✔ Grievance redressal: To investigate issues, resolve complaints, and provide better after-service support for all participants.
• ✔ Legal & compliance purposes: To meet regulatory requirements, maintain records for insurance, and ensure compliance with national and state-level adventure tourism guidelines.

Every use of your information is guided by the principle of necessity and respect. We process only what is required to serve you better and to uphold the values of safety, transparency, and trust that Him Exped stands for.

3. Sharing of Information

At Him Exped, we value your trust and make it our priority to keep your personal details confidential. We do not sell, rent, or trade your information to advertisers or unrelated third parties. However, in order to deliver safe and seamless experiences, your data may be shared in specific and limited circumstances:

• ✔ Guides, trek leaders & safety partners: Essential details like your name, contact, emergency information, and medical notes may be shared with trek leaders, first-aid providers, and on-ground safety teams to ensure preparedness during expeditions.
• ✔ Vendors & service providers: Limited information may be shared with transport operators, accommodation providers, insurance partners, or equipment rental companies who directly support your trek.
• ✔ Payment partners: Transactional details are securely processed through banking institutions, payment gateways, and fraud detection systems to ensure safe and compliant payments.
• ✔ Technology providers: Analytics, hosting, and IT service partners may access anonymized or limited data to help us run our digital platforms smoothly.
• ✔ Legal & regulatory authorities: If required by law, court order, or government directive, we may disclose information to law enforcement, regulators, or insurance authorities in good faith.
• ✔ Corporate transactions: In the event of a merger, acquisition, restructuring, or business transfer, your data may be shared with the new entity—while ensuring the continuation of this Privacy Policy.

In all cases, we share only the minimum information necessary, and only with entities that are obligated to protect your data in line with this policy.

4. Cookies, Tracking & Analytics

Like most modern websites, Him Exped uses cookies, tracking pixels, and similar technologies to improve your browsing experience, customize trek recommendations, and analyze website performance. These small data files help us recognize returning visitors, understand how users navigate our site, and identify which treks or articles are most relevant.

We may also integrate third-party tools such as Google Analytics, Google Ads, and Facebook Pixel to better understand visitor behavior and to show you targeted offers that may match your interests. These partners may use cookies or tracking technologies to deliver ads based on your past interactions with Him Exped’s platforms.

You remain in control of your online preferences. If you do not wish to receive personalized advertising or tracking, you can opt out by visiting the following official links:

• 👉 Google Analytics Opt-out
• 👉 Google Ads Settings
• 👉 Facebook Ads Preferences

Most browsers also allow you to block or delete cookies through settings. Please note, however, that disabling cookies may limit some functionality of our website and reduce the personalized experience we aim to provide.

5. Data Protection & Security

At Him Exped, we treat the security of your personal information with the highest priority. All data provided to us is stored on secure servers equipped with encryption technologies, firewall protections, and strict access controls to ensure that unauthorized individuals cannot access your information. Access to sensitive data is limited only to authorized employees, partners, or service providers who require it to deliver our services—and even then, on a strictly need-to-know basis.

We employ multiple layers of security including SSL encryptionfor online transactions, two-factor authentication where applicable, regular security audits, anddata backup protocols to protect against data loss. Physical records, if any, are stored in secure facilities with restricted access.

Despite our best efforts, it is important to note that no method of electronic transmission or storage is 100% secure. We encourage all users to take precautions such as using strong passwords, logging out of shared devices, and connecting only through secure networks. If we detect any breach or security incident that may affect your data, we will notify you promptly as required by law.

6. Your Rights

As a valued member of the Him Exped community, you remain in full control of your personal data. In line with global privacy standards and local laws, you are entitled to exercise the following rights:

• ✔ Access: Request a copy of the personal data we hold about you.
• ✔ Correction: Ask for rectification of inaccurate, incomplete, or outdated information.
• ✔ Communication preferences: Opt out of newsletters, promotional messages, or marketing campaigns at any time.
• ✔ Deletion: Request the deletion of your personal data, subject to our legal, regulatory, and safety obligations (such as trek permits, insurance records, or transaction history).
• ✔ Data portability: Where applicable, request that we transfer your data to another service provider in a structured, machine-readable format.
• ✔ Objection: Raise concerns about how we use your information for direct marketing, analytics, or other purposes.

To exercise these rights or to seek clarification, please reach out to our dedicated privacy support team at help@himexped.com. We commit to addressing all valid requests within a reasonable timeframe.

7. Updates to this Policy

To keep pace with evolving legal requirements, industry best practices, and the growth of our services, Him Exped may update this Privacy & Data Usage Policy from time to time. Any changes will be published on this page along with the date of the latest revision so that you are always aware of how your data is being handled.

Significant changes—such as new ways of using your data or expanded sharing with third parties—will be communicated directly to you via email or prominent notices on our website. We encourage all users to revisit this page periodically to stay informed about how we protect your privacy.

By continuing to use our website or services after updates are published, you acknowledge and agree to the revised terms of this policy.